Welcome to the Graco Shop FAQ page! We know that preparing for your little one comes with many questions, and we’re here to make your experience as smooth and peaceful as possible. Below, you’ll find answers to our most commonly asked questions about our products, shipping, payments, and more.
Product Questions
Q: What types of baby products do you offer?
A: At Graco Shop, we specialize in everything your baby needs for a safe and comfortable start in life. Our product range includes Baby Bedding, Baby Food & Formula, Baby Food Prep items, Baby Tableware, Travel Beds, Bassinets & Bedside Sleepers, a selection of the Best Baby Strollers (including Full-size, Double, and Jogging Strollers), Bibs & Burp Cloths, Bottle Feeding and Breastfeeding accessories, Car Seat Carriers, Changing Tables & Dressers, Crib & Toddler Mattresses, Crib Conversion Rails, Cribs, and Gliders & Ottomans. We focus on quality, safety, and comfort in every item we curate.
Q: How do I choose the right crib mattress or stroller for my needs?
A: We understand that choosing the perfect product can be overwhelming. Our product descriptions provide detailed dimensions, safety features, and recommended uses. If you need more personalized advice, please don’t hesitate to contact our customer care team at [email protected]. We’re happy to help you create your baby’s sweetest space.
Ordering & Account
Q: How do I place an order?
A: Simply browse our website, add your favorite items to your cart, and proceed to checkout. You can check out as a guest or create an account to save your information for faster shopping next time.
Q: What payment methods do you accept?
A: For your convenience, we accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for a secure and quick checkout process.
Q: I forgot my password. How can I reset it?
A: Click on the “Login” link and then on “Forgot Password.” Enter your email address, and we’ll send you a link to create a new password.
Shipping & Delivery
Q: Where do you ship to?
A: We are proud to serve families across the globe! However, due to logistical constraints, we are currently unable to ship to some remote areas and parts of Asia.
Q: What are my shipping options and costs?
A: We offer two convenient options to get your Graco products to you:
– Standard Shipping ($12.95 flat rate): Shipped via DHL or FedEx. Your order will arrive in 10-15 business days after dispatch. Includes full tracking.
– Free Shipping: Available on all orders over $50! Shipped via EMS (Economy Mail Service). Your order will arrive in 15-25 business days after dispatch. Includes basic tracking.
– Standard Shipping ($12.95 flat rate): Shipped via DHL or FedEx. Your order will arrive in 10-15 business days after dispatch. Includes full tracking.
– Free Shipping: Available on all orders over $50! Shipped via EMS (Economy Mail Service). Your order will arrive in 15-25 business days after dispatch. Includes basic tracking.
Q: How long will it take to receive my order?
A: Please allow 1-2 business days for us to carefully process and pack your order. After dispatch, delivery times are as follows:
– Standard Shipping: 10-15 business days.
– Free Shipping: 15-25 business days.
These are estimates and may vary slightly based on your location and customs processing.
– Standard Shipping: 10-15 business days.
– Free Shipping: 15-25 business days.
These are estimates and may vary slightly based on your location and customs processing.
Q: How can I track my order?
A: As soon as your order is on its way, we’ll send you a shipping confirmation email containing your tracking number and a link to track your package. For Standard Shipping, you’ll receive detailed carrier updates. For Free Shipping, basic tracking information will be available.
Q: Are there any additional fees for international orders?
A: The price you see at checkout is what you pay us. We handle all the customs documentation. However, international customers may be responsible for any import duties or taxes applied by their country’s customs agency upon arrival. These are not fees we charge and are beyond our control.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be completely happy with your purchase. If you are not satisfied, you may return most unused items in their original packaging within 15 days of receiving them for a refund or exchange. Please contact our customer care team at [email protected] to initiate a return and receive further instructions.
Q: Who pays for return shipping?
A: The customer is responsible for the return shipping costs unless the item arrived damaged or was incorrect due to an error on our part.
Contact Us
Q: How can I get in touch with you?
A: Our friendly customer care team is always here to help! You can reach us via email at [email protected]. We’re based at 382 Ocean Avenue, Revere, US 02151.
Thank you for choosing Graco Shop – Where Parenting Meets Peace of Mind.