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At Graco Shop, we understand that preparing for your new arrival is a journey filled with love, excitement, and sometimes the need to make changes. We want you to be completely satisfied with your baby essentials purchase. If you’re not happy with your order, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of receiving your items. To be eligible for a return or exchange, your item must be:

  • In its original condition
  • Unused and unwashed
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on the following products:

  • Baby Food (opened or unopened)
  • Formula (opened or unopened)
  • Bottle Feeding items that have been opened or used
  • Breastfeeding products that have been opened or used
  • Bibs & Burp Cloths that have been removed from original packaging

Additionally, we cannot accept returns on any products that show signs of use, damage not present at time of delivery, or are missing parts.

Return Process

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request” and include your order number and reason for return.
  2. Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Pack Your Item: Securely package the item in its original packaging, including all tags and accessories.
  4. Ship Your Return: Send the package to the address provided in your authorization email. We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the return is due to our error.

Refund Information

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method:

Payment Method Refund Timeframe
Credit/Debit Cards (Visa, MasterCard, JCB) 5-10 business days after processing
PayPal 3-5 business days after processing

Please note that shipping costs are non-refundable. For exchanges, we will ship the new item once the return is processed, with applicable shipping charges.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Use the following template when emailing us about your return or exchange:

Subject: Return Request – Order #[Your Order Number] Dear Graco Shop Customer Service Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Product SKU: [If available] Reason for Return: [Please specify] I have reviewed the return policy and confirm that the item is in its original condition and packaging. Please provide instructions on how to proceed. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges:

Email: [email protected]

Address: Graco Shop, 382 Ocean Avenue, Revere, US 02151

Please allow 1-2 business days for email responses.

Thank you for shopping with Graco Shop. We’re committed to ensuring your satisfaction as you prepare for your parenting journey.