Shipping Policy

Shipping Information

At Graco Shop, we understand that expecting parents are eagerly preparing for their new arrival. That’s why we strive to process and ship your orders as quickly as possible.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Timeframes

Shipping Method	Carrier	Delivery Time	Cost
Standard Shipping	DHL or FedEx	10-15 business days after shipment	$12.95
Free Shipping	EMS	15-25 business days after shipment	Free for orders over $50

Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your package’s journey to your doorstep.

Returns & Exchanges

We want you to be completely satisfied with your baby essentials purchase. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of receiving your items. To be eligible for a return or exchange, your item must be:

• In its original condition
• Unused and unwashed
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on the following products:

• Baby Food (opened or unopened)
• Formula (opened or unopened)
• Bottle Feeding items that have been opened or used
• Breastfeeding products that have been opened or used
• Bibs & Burp Cloths that have been removed from original packaging

Additionally, we cannot accept returns on any products that show signs of use, damage not present at the time of delivery, or are missing parts.

Return Process

Follow these simple steps to return or exchange an item:

1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request” and include your order number and reason for return.
2. Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
3. Pack Your Item: Securely package the item in its original packaging, including all tags and accessories.
4. Ship Your Return: Send the package to the address provided in your authorization email. We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the return is due to our error.

Refund Information

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method:

Payment Method	Refund Timeframe
Credit/Debit Cards (Visa, MasterCard, JCB)	5-10 business days after processing
PayPal	3-5 business days after processing

Please note that shipping costs are non-refundable. For exchanges, we will ship the new item once the return is processed, with applicable shipping charges.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and cover all associated shipping costs.

Need Help?

Our customer service team is here to assist you with any questions about shipping, returns, or exchanges:

Please allow 1-2 business days for email responses.

Thank you for shopping with Graco Shop. We’re committed to ensuring your satisfaction as you prepare for your parenting journey.