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Welcome to Graco Shop! We specialize in providing high-quality baby products to help parents and caregivers create a safe, comfortable environment for their little ones. These Terms and Conditions govern your use of our website and services. By accessing our site or making a purchase, you agree to abide by these terms.

1. User Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Use the website only for lawful purposes and in accordance with these terms
  • Be responsible for all activities that occur under your account
  • Ensure you are of legal age to form binding contracts in your jurisdiction

2. Products and Services Description

Graco Shop offers a curated selection of premium baby products including:

  • Baby bedding, travel beds, bassinets, and cribs
  • Feeding essentials including baby food, formula, and tableware
  • Strollers and car seat carriers
  • Nursery furniture including changing tables and gliders
  • Feeding accessories like bibs, burp cloths, and breastfeeding products

We strive to provide accurate product descriptions and images. However, slight variations in color or design may occur. Product availability is subject to change without notice.

3. Order and Payment Terms

Order Process:

  • All orders are subject to product availability and acceptance
  • Order confirmation does not signify our acceptance of your order
  • We reserve the right to limit or cancel quantities purchased per person, household, or order

Pricing:

  • All prices are listed in US dollars
  • We reserve the right to change prices without prior notice
  • Sales tax will be added where applicable

Payment Methods:

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order placement. By providing payment information, you represent that you are authorized to use the payment method.

4. Shipping and Delivery

We ship to most global destinations except some Asian countries and remote areas.

Processing Time:

  • Orders are processed within 1-2 business days after payment confirmation
  • Orders placed on weekends or holidays will be processed the next business day

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. You will receive tracking information once your order ships.

Risk of loss and title for products pass to you upon our delivery to the carrier.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. Please review our return policy:

Eligibility:

  • Returns and exchanges are accepted within 15 days of receiving your items
  • Items must be in original condition, unused, unwashed, and in original packaging with all tags attached
  • Original receipt or proof of purchase is required

Non-Returnable Items:

  • Baby food (opened or unopened)
  • Formula (opened or unopened)
  • Opened or used bottle feeding items
  • Opened or used breastfeeding products
  • Bibs & burp cloths removed from original packaging

Return Process:

  1. Contact our customer service at [email protected] within 15 days of receipt
  2. Include your order number and reason for return
  3. Wait for authorization and instructions
  4. Securely package the item with all original materials
  5. Ship to the address provided (return shipping costs are your responsibility unless the return is due to our error)

Refunds:

  • Refunds are processed within 5-7 business days after we receive and inspect returned items
  • Credit/Debit Card refunds: 5-10 business days after processing
  • PayPal refunds: 3-5 business days after processing
  • Original shipping costs are non-refundable

For damaged or defective items, contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and cover all associated shipping costs.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Graco Shop or our content suppliers and protected by international copyright laws.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use any content without our prior written consent.

The Graco Shop name and logo are trademarks of our company. You may not use these marks without our prior written permission.

7. Limitation of Liability

Graco Shop will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products, or services included on or otherwise made available to you through this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Our total liability to you for any claim arising from your use of our website or products shall not exceed the amount you paid for the product(s) in question.

We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state where our company is registered. Any disputes shall be resolved in the courts of that jurisdiction.

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the site after any changes indicates your acceptance of the modified terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Please allow 1-2 business days for email responses.

Thank you for choosing Graco Shop for your baby essentials. We’re committed to supporting you through your parenting journey with quality products and exceptional service.